How can we help?
Most answers are below. If yours isn't, write to us and a person will reply.
Contact us
Email support@getwaha.app. Tell us your account email, your phone model, and what happened.
In the app, you can also open the Parent area, then Settings, then Send us feedback.
Privacy questions: privacy@getwaha.app · Privacy policy
Your account and PIN
I forgot my password.
On the sign-in screen, tap Forgot password?. We email you a 6-digit code to set a new one.
I forgot my parent PIN.
On the PIN screen, tap Forgot Parent PIN? and follow the steps to set a new PIN using your email.
My child forgot their profile code.
On the code screen, tap Forgot code?. A grown-up can open the profile with the parent PIN and change or remove the code.
How do I add another child?
Open the Parent area and tap the + next to Your children. The Family plan has room for up to 4 children; the Free plan has one child learning at a time.
How do I delete my account?
Open the Parent area, then Settings, then Delete account and all data, and enter your parent PIN. Everything is erased 30 days later. If you subscribed through the App Store or Google Play, cancel the subscription there as well.
Trial and subscriptions
How does the free trial work?
Every new family gets the Family plan free for 7 days, with no card needed. Nothing is charged on Day 8: pick a plan, or Waha moves to Free.
How do I cancel or change my plan?
Subscriptions are managed by Apple or Google. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments & subscriptions.
I bought a plan but the app still shows Free.
In the Parent area, open Settings, then Subscription, and tap Restore purchases, signed in with the same Apple or Google account you paid with. If that doesn’t fix it, email us.
Lessons and recording
Waha says it can’t hear my child.
Check that Waha is allowed to use the microphone in your phone’s settings, then try in a quieter room with the phone about a forearm’s length away.
My child is stuck on a lesson or letter.
Mistakes never cost anything, so they can try as often as they like. Listening to the qari once more before recording usually helps. If a lesson still won’t pass, email us the surah and ayah.
My child hit the daily limit.
The Free plan allows 3 new lessons a day; replaying lessons is always free. If you set a daily time limit, you can change it in that child’s settings in the Parent area.